Shipping Policy

At NOVEXA, we're committed to delivering your order quickly and securely across the United States.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday (excluding holidays).
Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Time

United States: 3–7 business days

Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

Shipping Cost

Free Standard Shipping on orders over $50 USD.
Orders under $50 USD will have shipping charges calculated at checkout.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email so you can monitor your package.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. If you notice an error, contact us immediately. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 48 hours of delivery. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Return & Refund Policy

Your satisfaction is our priority.

14-Day Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return:

The item must be unused and in its original packaging.
All accessories and original contents must be included.
Proof of purchase is required.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 2 business days. The refund will be issued to your original payment method.