Privacy Policy

Effective Date: August 1, 2026

At NOVEXA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit NOVEXA or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to operate our business, process orders, and improve your shopping experience.

Personal Information

When you place an order or create an account, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Order details
Customer account information

Payment information is processed securely by trusted third-party payment providers. NOVEXA does not store your complete payment card details.

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Shopping activity

This information helps us improve website performance, security, and customer experience.

Customer Support Information

If you contact us through email or our contact form, we may collect:

Your name
Email address
Phone number (if provided)
Messages and attachments

This information is used only to respond to your inquiry and provide customer support.

How We Use Your Information

Your information may be used to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Verify payments and prevent fraud
Improve our website and shopping experience
Personalize product recommendations
Send promotional offers and newsletters (only with your consent)
Comply with legal obligations

We will never use your information for purposes unrelated to our business without your permission.

Sharing Your Information

NOVEXA does not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping and delivery partners
Website hosting providers
Analytics providers
Marketing platforms (when applicable)
Government authorities when required by law

All third-party providers are expected to maintain appropriate security and confidentiality standards.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies help us:

Remember your shopping cart
Keep your account logged in
Improve website performance
Analyze visitor behavior
Display relevant advertisements

You can manage or disable cookies through your browser settings, although some website features may not function properly.

Data Security

Protecting your personal information is important to us.

NOVEXA uses industry-standard security measures, including:

SSL encrypted connections
Secure payment processing
Restricted access to customer information
Continuous website monitoring
Fraud prevention tools

While we take reasonable steps to protect your data, no method of internet transmission is completely secure.

Data Retention

We retain customer information only as long as necessary to:

Complete your orders
Provide customer service
Meet accounting and tax requirements
Comply with applicable laws
Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to certain processing activities
Request a copy of your personal data
Withdraw marketing consent at any time

To exercise any of these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send:

Product launches
Exclusive offers
Promotions
Store updates

You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Children's Privacy

NOVEXA does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.