Refund policy

Returns & Refund Policy

At NOVEXA, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery.

Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

Be unused, unworn, and in its original condition.
Include all original packaging, accessories, manuals, cables, and protective materials.
Be accompanied by proof of purchase, such as your order confirmation or receipt.
Not be damaged due to misuse, improper installation, accidents, or unauthorized modifications.

How to Request a Return

Before sending any item back, please contact our support team for return authorization.

Email: support@novexaco.online

Once your request is approved, we will provide:

Return instructions
Return Authorization (RA) Number
Return shipping information

Please do not send any items back without prior authorization, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Our team will review your request and arrange a replacement, exchange, or refund if applicable.

Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale products.
Gift cards.
Products damaged after delivery due to misuse, accidental damage, or improper handling.
Items returned without original packaging or essential accessories.

Exchanges

If you'd like to exchange a product for a different model or item, please contact our support team first.

Once your original return is approved and processed, you may place a new order for your preferred product.

Refund Process

After receiving and inspecting your returned item, we will notify you of the approval status.

If approved:

Refunds are issued to your original payment method within 5–7 business days.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.